Concentrix in Belfast are looking for fantastic, passionate and customer service orientated French speaking EA gaming agents to join their team!
Employment Type: Permanent
Location: Belfast, UK
Excellent Relocation package
Languages required: English & French
What is the role?
The person in this position will work in a team environment to support EAs customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.
Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the worlds most popular games and game franchises. EA currently supports all major gaming platforms.
Concentrix currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, childrens favourite Littlest Pet Shop Online and the Need for Speed Franchise. Concentrix also provide support for EA console games.
Candidates should…
Be able to demonstrate a keen interest and passion for gaming
Be fluent in written and spoken English
Be fluent in written and spoken French
Have 6 months outstanding customer service experience in a service driven environment
Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives)
Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Have the ability to multitask, plan and prioritise workload
Have excellent communication skills both verbal and written
Demonstrate resilience and ability to work on own initiative
Demonstrate problem solving and troubleshooting skills
Demonstrate ownership and accountability to achieve deadlines and targets
What are the BENEFITS of working for Concentrix?
Extremely competitive salary
Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
the opportunity to travel and work abroad
the opportunity to improve your standard of English and work in a multi-lingual environment
Performance Related Pay
Staff Discount Scheme
Eye Care Provision
Cycle to Work Scheme
Childcare Vouchers
Annual Reward & Recognition Ceremony
Free cakes and fruit on a Friday!
21 Holidays & 6 Stat days & birthday day off
Stakeholder Pension Scheme
Team and Concentrix events
Does Concentrix offer a relocation package?
For those that are relocating, we offer a fantastic package: Travel costs will be reimbursed up to the cost of 250 (reimbursements will be authorized if the employee remains employed by Concentrix for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.
We have an individual relocation advisor within Concentrix who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation).
If you think this vacancy is suited to you contact us on jobsinbelfast@concentrix.com or visit our website www.concentrix.com (Homepage - Careers - United Kingdom - choose the location Belfast - click on career opportunities) for more information.
We look forward to receiving your application soon :)!
